Privacy policy

PRIVACY POLICY – FALVEN

This Privacy Policy describes how FALVEN collects, uses, and protects personal data of customers and users of the website.

Information We Collect

We may collect the following personal data:

  • name
  • address
  • email address
  • phone number
  • payment information (processed by payment providers)
  • order details and purchase history
  • IP address and browser information

Purpose of Processing

Personal data is used for:

  • processing and delivering orders
  • customer service
  • payment processing
  • improving the online store and user experience
  • marketing (only if consent has been given)

Disclosure of Data

Personal data may be shared with:

  • payment providers (e.g. Shopify Payments, Klarna)
  • logistics partners (e.g. shipping carriers)
  • production partners (e.g. Printful) for order fulfillment
  • authorities when required by law

We do not sell personal data to third parties.

International Data Transfers

Some service providers (such as Shopify and Printful) may process data outside the EU/EEA. In such cases, appropriate safeguards are applied in accordance with GDPR (e.g. Standard Contractual Clauses).

Cookies

We use cookies to:

  • ensure the proper functioning of the website
  • improve user experience
  • analyze traffic and marketing performance

You can manage cookies through your browser settings.

Data Retention

Personal data is stored only as long as necessary:

  • to fulfill orders and manage customer relationships
  • to comply with legal obligations

Your Rights

You have the right to:

  • access your personal data
  • request correction or deletion
  • restrict processing
  • object to processing
  • request data portability

Requests should be sent via email.

Data Security

Personal data is protected with appropriate technical and organizational measures. The website uses secure SSL encryption.

Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be published on the website.