Shipping policy
FALVEN Clothing
Business ID: 3530932-3
Address: Voivalantie 30, 20780 Kaarina, Finland
Email: info@falven.net
Processing Times
All orders are processed within 2–4 business days unless otherwise stated on the product page.
During peak seasons, processing times may be slightly longer.
You will receive an email confirmation once your order has been shipped.
Delivery Time
Estimated delivery time is:
7–15 business days
Delivery times may vary depending on:
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destination
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local postal services
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customs processing
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seasonal delays
We are not responsible for delays caused by shipping carriers or external factors.
Shipping Costs
Shipping fees are calculated at checkout based on:
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destination
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shipping method
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total weight/size of the order
Some promotions may offer free shipping.
Order Tracking
Once your order has shipped, you will receive:
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a shipping confirmation
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a tracking number (if available)
Tracking updates depend on the carrier and may take 24–48 hours to appear.
Incorrect or Missing Information
Please ensure your address and contact details are correct.
We are not responsible for:
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lost packages due to incorrect addresses
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delays caused by missing or inaccurate information
If you notice an error, contact us immediately at info@falven.net
.
Damaged or Lost Packages
If your order arrives damaged:
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Take clear photos of the damage
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Contact us at info@falven.net
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within 48 hours
If your package is lost in transit, we will assist in filing a carrier claim.
International Shipping
We currently ship primarily within Finland.
If international shipping becomes available, the policy will be updated accordingly.
Questions
If you have any questions about shipping or delivery, please contact us at: